Punished by rewards
Together with Measuring and Managing Performance in Organizations by Robert D. Austin, it has profoundly changed my view on rewards and reward systems in organisations (and in other contexts like raising children and schools). A large number of studies that have been conducted in the past 30+ years show that using rewards to get a lasting change in someone’s behaviour, often results in the opposite effect.
This week I read two articles in the newspaper about using rewards. The first was a proposal to reward good traffic behaviour. The other one was an idea to use performance-based pay for civil servants. After reading the books, I see them in a different light: using rewards will only make both situations worse…